General Terms and Conditions

1. Scope

1.1. These General Terms and Conditions (“GTC”) apply to the use of free services (hereinafter referred to as “Services”) provided on the websites available under the domains

  • und

(collectively “Website”).

1.2. These Services are provided by Pinion Digital GmbH, Gustav-Heinemann-Ufer 88, 50968 Cologne (“fromAtoB” or “we/us”).

2. Contractual Service

On the Website, fromAtoB operates an online platform by which users can access data from third-party providers free of charge. These Services are provided with the range of respectively available functions.

The range of services that we provide consists of retrieving data through the Website regarding travel and transport offers from third-party providers in the form of lists of results. To this end, the user must enter into a query form the place of departure and the destination, the date of the scheduled trip and the means of transport that the user is considering. By accessing publicly available internet sources, fromAtoB then automatically researches the offers of various external transportation providers and travel companies and displays a list of results showing the potential travel options and prices in comparative terms with respect to one another.

In the process, the third-party provider data is merely collected and furnished in the lists of results. fromAtoB does not conduct a substantive review of this data and content with regards to substantive accuracy, correctness, plausibility, legality, currentness or completeness. The data is requested and issued without encryption.

The search initiated by the user may take some time depending on the search query. fromAtoB strives to ensure the greatest degree of availability of the Website and Services. User accepts any interruptions in availability, particularly due to maintenance or technical disruptions.

fromAtoB reserves the right to modify, restrict and/or discontinue in whole or in part the Website and Services provided free of charge.

3. Registration

User is not strictly required to register in order to use the Website and Services. However, the opportunity to register exists.

In particular, registered users can make certain settings in their user profile (“Profile”), store data and use expanded search functions.

Registration and thus the opportunity for expanded use and the profile are free of charge. The user must be of legal age to register. To register, the user must provide certain personal information by entering it into the corresponding input form. In particular, the user must enter his first and last name as well as a current and active e-mail address. Pseudonyms, pen names, multiple registrations, registrations under false names or with multiple e-mail addresses are not permitted. Additional information, for example date of birth, may be required for certain offers (e.g. special prices) from third-party providers to be displayed completely and correctly. The user may also voluntarily enter additional personal information. In this case the user must select a username and password to use his profile.

In a second step, the user can change certain personal settings for or in his profile during the registration process or after activating his profile.

User ensures that all data entered by him is truthful, current and complete. If his data changes, User undertakes to make these changes in his personal profile.

For registration to be successful and effective, the user must also expressly agree to the respectively applicable GTC.

Following successful registration, the user shall receive a confirmation e-mail from us that his profile was successfully created.

4. Additional User Obligations

A user profile may be used solely by the user and may not be provided for use by third parties. The user must treat as confidential his login information for his profile and ensure through appropriate measures that no third party obtains access to his profile or login information.

Profiles may not be transferred to third parties without fromAtoB’s express written consent.

When using the Website and Services, the user undertakes to observe all applicable legal provisions. In connection with using the Website, the user undertakes in particular not to disseminate any actually or potentially malicious or unwanted programs or data (particularly viruses, trojans, worms, adware, scareware and/or spam) and to refrain from doing anything else which could compromise the performance and availability of the Website and Services.

The user undertakes to refrain from any use beyond the purpose of the utilisation agreement. In particular, the user shall refrain from any automated querying of Services, particularly for the purpose of disclosure in other media and other commercial use of the Services and/or lists of results.

5. Third-Party Content

fromAtoB creates links to other websites or content beyond the fromAtoB internet sites and integrates them into the Website and Services, particularly into the lists of results, but also by displaying ad banners and other advertising material. Content provided by such links is “third-party content” within the meaning of § 8 of the German Telemedia Act (TMG). fromAtoB does not take ownership of this content and assumes no liability pursuant to the provisions in the “Liability” section of these GTC.

The travel itinerary or means of transportation selected from the list of results is generally booked on the respective third-party provider’s website. Bookings can also be made with selected third-party providers directly through the fromAtoB Website. Regardless of how the bookings are made, they are subject to the third-party provider’s terms and conditions, which we expressly refer the user to during the booking process and which the user must accept.

6. Blocking Users / Profiles

fromAtoB reserves the right to exclude the user from using the Service and/or temporarily block or permanently delete the user’s profile in the event of violations of these GTC or legal provisions after a prior warning. A warning letter is not necessary under the conditions of § 314 para. 1 of the German Civil Code (BGB).

7. Termination of the Utilisation Agreement by User

The user may delete his profile or have his profile deleted by fromAtoB at any time without providing a reason by sending an e-mail to [email protected] The contractual relationship existing with the user shall terminate when the profile is deleted.

8. Liability

As the use of the services offered through the website is free of charge, we are not liable – with the exception of intent or malice aforethought – for any material defects or defects of title in the Services provided, particularly with respect to their availability, reliability or functionality.

Apart from this, our liability is excluded for any tangible or intangible losses caused by the use or non-use of the Website and the Services provided thereby, insofar as we are not mandatorily liable pursuant to the product liability law, due to intent or gross negligence, injury to life, body or health, the assumption of a quality guarantee or the fraudulent concealment of a defect.

9. Data Protection

fromAtoB undertakes to observe the applicable data protection laws. Further details can be found in the privacy statement at, which can be accessed, consulted and stored at any time.

10. Forum

fromAtoB reserves the right to enable registered users to communicate with one another in a forum area of the Website via forum contributions and/or personal messages. To clarify: the “Registration” and “Additional User Obligations” sections of these GTC shall also apply to such a forum.

The user shall undertake not to post any content in the forum or in personal messages which is offensive, abusive or otherwise unlawful, particularly content that is pornographic, that glorifies violence or is extremist, that infringes the rights of third parties or that adversely affects the interests of fromAtoB or its partners.

The user grants fromAtoB the irrevocable, royalty-free, non-exclusive, worldwide, perpetual and unrestricted right to store, copy or process forum contributions or portions thereof and to otherwise use them for any commercial or non-commercial purpose. This includes, in particular, the publication of forum contributions elsewhere on the Website or on other pages on the web.

fromAtoB has the right to delete at any time contributions which in its conclusive opinion violate these GTC or otherwise violate applicable law. Additional rights or claims against the respective user shall remain unaffected thereby.

11. Exchange, Refund, Cancellation

The user can exchange, get refunds for, or cancel bookings made via fromAtoB – in accordance with the refund conditions for the respective ticket provider (the ticket provider is specified on the ticket and indicated accordingly prior to concluding the booking) – on fromAtoB at by entering the e-mail address and ticket number provided when booking. The refund, less any third-party provider cancellation fees, is generally made within 7 days using the payment method used for booking. A legal right of withdrawal does not exist.

12. Delivery and Invoice

After successful completing the purchase, the user shall receive the ticket immediately with an invoice for download and/or within 2 hours at the e-mail address provided during booking.

13. Prices and Payment Terms

All prices shown include VAT. fromAtoB reserves the right to charge an additional booking or service fee on the ticket price. However, this will be disclosed separately and depending on the transport company prior to concluding the booking. Fees for payment methods will be shown when selecting the payment method and shall conform with the fees and direct costs of fromAtoB. No fee will be charged for at least one payment method.

14. Final Provisions

The utilisation agreement between fromAtoB and the user governed by these GTC is subject exclusively to the law of the Federal Republic of Germany at the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the user is a consumer at the time that the contract is concluded, and his ordinary residence is outside of Germany, the application of the mandatory legal provisions of the country in which the user has his ordinary residence shall remain unaffected by the choice of law made in sentence 1.

If the user is a merchant at the time that the contract is concluded, and the user has its registered office in Germany, the exclusive place of jurisdiction is Cologne. In addition, these legal provisions shall apply for local and international jurisdiction.

EU Commission platform for Online Dispute Resolution:

fromAtoB is neither obligated nor willing to participate in a dispute resolution before a consumer arbitration board.

We reserve the right to modify and/or amend these GTC at any time provided that the user is not thereby placed at a disadvantage contrary to his good faith. Changes and/or amendments of the GTC shall be disclosed in text form via the Website and/or by e-mail and shall be deemed accepted if the user does not object thereto or continues to use the Services within four weeks after notification of the change or amendment. This consequence will again be expressly referred to when disclosing the change or amendment. Should the user object to a change of amendment, we shall be entitled to terminate the contractual relationship with 3 weeks’ notice.

Should individual provisions of these GTC be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected thereby. The invalid provision shall be replaced by a provision which in a legally operative way generally comes closest to the meaning and purpose of the invalid one. The same shall apply for any regulatory gaps.

Updated: May 2018

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