The Coronavirus (COVID-19) outbreak is leading to travel disruptions and worried travellers, so you probably have questions if you’re planning a trip:
Are your ticket conditions changing?
Please see this overview for recent changes of our partners.
Booked a trip and want to cancel or postpone it?
Whether your destination is in an affected area or you just don’t feel comfortable travelling, in most cases you can cancel your ticket.
- Cancel your ticket with us. If you booked your ticket directly (e.g. Deutsche Bahn, RegioJet or Eurowings), click this link. Enter your ticket number and email address to view your booking, then you can see whether it is possible to cancel your ticket directly and request a refund. The terms and conditions of any refunds are defined by the carrier. If your ticket can’t be cancelled with us...
- Cancel your ticket through the carrier. Go to your ticket and find the contact for cancellations or refunds. Before you cancel, check the terms and conditions: Some companies (e.g. Deutsche Bahn) offer a full refund for tickets to affected countries, or if the purpose of a trip is cancelled (e.g. concerts or sports games).
- Please note: even in this special situation we, as ticket agents, are bound by the general terms and conditions of our partners. The decision to cancel is therefore up to the respective transport company.
Booked a trip and still want to travel?
Before you go: Check that your flight, train or bus is still operating:
- Flights: Airlines have a “force majeure clause”, so if they cancel a flight two weeks before departure due to extraordinary circumstances, they don’t have to pay compensation. EU Member States can also suspend flights from affected areas, so stay up to date with your carrier. To see whether you can receive compensation, check the terms of your ticket or your EU passenger rights.
- Trains and buses: There is no current plan to cancel land travel, but if it happens then most train and bus carriers offer compensation. Again, stay up to date with the operator and check the terms of your ticket.
When you get back: Again, follow the WHO advice. Currently, they suggest staying at home for 14 days if you’ve visited an affected country and watching out for symptoms, but this may change as the situation progresses.
Haven’t booked yet and are undecided?
- Stay up to date on affected areas and advice from the WHO.
- If you need to travel, check whether you can buy a flexible ticket that you can cancel or postpone if necessary.
- Check the terms and conditions of the ticket, as they may change too as the situation develops.
➡️ Click here for updates of our partners.